This document outlines how AI-powered features within our application handle customer data, including usage, processing, retention, ownership, and compliance.
How AI Features Use Your Data
When you use AI features, your input—combined with any additional context you provide (e.g., documents or project tickets)—is securely transmitted to a large language model (LLM) via encrypted API. This enriched prompt helps generate contextually relevant results. No content is automatically applied—you must explicitly choose to accept or use it.
Model Behavior and Data Residency
Our AI capabilities are powered by Sembi IQ, which leverages Amazon Web Services (AWS) Bedrock infrastructure. Specifically, we use:
- Amazon Titan for text embeddings to enhance data retrieval and relevance
- Amazon Nova LLM – for natural language generation
Key technical safeguards include:
- Inference-only Mode: We do not train or learn from your data.
- Regional Data Isolation: All AI interactions occur within your selected AWS region (US, EU, or AU) in alignment with your data residency and regulatory requirements.
Data Ownership and Privacy
All inputs you provide to AI, as well as the outputs it generates, are treated as “Customer Content” under our General Terms of Use. This means:
- You retain ownership of all AI-related data and outputs.
- We do not share this data with other customers or external parties beyond the listed sub-processors.
- We do not use this data for training or improving AI models.
- AI features are optional, and using them does not alter your rights or data protections.
Transparency and Control
To promote transparency and control:
- AI features require acknowledgement of AI terms to enable AI capabilities. Administrators can decline and disable it for their users.
- AI only processes the data the user inputs into the AI feature such as specific requirements or test details.
- No AI-generated output is applied automatically. You must explicitly choose to accept or use it.
- AI outputs are not human-reviewed before being returned to the application. Accuracy is not guaranteed and must be validated before use.
For details on third-party terms, please refer to AWS Service Terms.
Terms of Use
Use of Sembi IQ solutions is subject to the AI terms for each brand:
We are fully committed to maintaining compliance with data protection laws, such as GDPR, and with your contractual Data Processing Agreements (DPAs). If your organization has specific compliance or legal requirements, please submit a support ticket or contact compliance@sembi.com.